Dreams Travel & Tours is an independent, third-party travel agency that assists customers with travel and car rental bookings. Refunds are subject to the terms and conditions of the applicable third-party service provider.
Refund eligibility depends on the cancellation and refund policy associated with your specific booking. Not all bookings are refundable, and some bookings may be partially refundable or non-refundable.
Customers should submit cancellation requests as soon as possible. Cancellation deadlines, applicable fees, and refund amounts are determined by the relevant service provider and the terms of the booking.
Because Dreams Travel & Tours acts as a third-party travel agency, we cannot guarantee a refund for a cancelled booking. The applicable rental company, hotel, airline, or other service provider determines whether a refund is available.
If a refund is approved by the applicable service provider, the refund will generally be processed according to the provider's procedures and the original payment method, where applicable. Processing times may vary depending on the provider and payment processor.
Bookings identified as non-refundable are generally not eligible for a refund after payment or confirmation. Any exceptions are subject to the applicable provider's policies.
Requests to change a reservation may be subject to additional charges, fare differences, availability restrictions, or other conditions imposed by the third-party provider.
Certain fees, taxes, deposits, service charges, or other amounts may not be refundable depending on the terms of the booking and the applicable provider's policy.
If you believe a charge was made incorrectly or you have an issue with a payment or refund, please contact Dreams Travel & Tours using the contact information provided on our website. We will assist with communicating with the applicable service provider where appropriate.
Dreams Travel & Tours may update this Refund Policy from time to time. Any updated policy will be posted on this page.
If you have questions regarding a cancellation or refund, please contact Dreams Travel & Tours before cancelling your booking whenever possible.
Important: By completing a booking, you acknowledge that the cancellation and refund terms applicable to your reservation are determined by the relevant third-party service provider.
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